You are entitled to a statutory cooling off period beginning from the date you placed your order online and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example a special order or bespoke items ordered.

You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

If you want to cancell an order, please e-mail us: cancellation@esstetic.com

If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you the monies paid by you for the goods in question including the delivery charges, EXLUDING applicable bank or payment processor charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you the monies paid by you for the goods in question, EXCLUDING the cost of collection of the goods and applicable bank or payment processor charges, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.

If you have received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you the monies paid by you for the goods in question, excluding the original delivery charge, applicable bank or payment processor charges and, excluding the cost of return of goods. The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.

If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

If you want to return purchased goods, please e-mail us: return@esstetic.com